Shipping policy

SHIPPING POLICY

At Neluvra, we want you to know what to expect from checkout to delivery. For questions about your order, contact support@neluvra.com.

Where we ship

We currently ship to [USA].

Order processing

Orders are processed within [1-2 business days] after payment is confirmed. Processing time is separate from shipping time.

If an item is available for preorder, its expected dispatch date will be shown on the product page before purchase.

Shipping costs

Shipping charges are displayed at checkout before you complete your purchase. Any free-shipping offer will clearly state its eligibility requirements.

Order tracking

Once your order ships, you will receive a shipping confirmation email. Tracking details will be included when available. Tracking updates may take time to appear after the carrier receives your package.

Address changes

Please check your shipping address carefully before placing your order. If you need to make a correction, contact support@neluvra.com as soon as possible. We will do our best to help, but changes may not be possible once your order has been processed or shipped.

Missing, damaged, or incorrect orders

If your package is missing, arrives damaged, or contains the wrong item, contact support@neluvra.com with your order number and a description of the issue. For damaged or incorrect items, photos of the item and packaging can help us investigate.

We will review the issue and work with you to arrange an appropriate resolution.

Returns and refunds

Please refer to our Refund Policy for information about returns and refunds. Nothing in this policy limits your rights under applicable consumer protection laws.